Warranty and returns

This page sets out the warranty and return conditions that apply when you buy from AETGSM Center.

1. Which warranty applies to which listing

• Listings marked as ours (AET 17 LTD) — we are the seller. We carry a trader's responsibility and provide the commercial warranty stated in the listing.

• Listings by independent sellers — the warranty is given by that seller and handled directly with them. Details are on the "Responsibility for transactions" page.

2. Commercial warranty

The term differs for each device and is stated in the listing itself — most often 3, 6 or 12 months. For devices with remaining carrier warranty (A1, Yettel, Vivacom) the term may be longer, and that is stated in the listing too.

The warranty covers defects that do not result from use: problems with the logic board, display, cameras, buttons, speakers and charging, where these are not caused by impact, pressure or moisture.

With your purchase you receive a document stating the model, IMEI, date and warranty term. Keep it — it is the basis for any claim.

3. Statutory liability for conformity

In addition to the commercial warranty, as a trader we also carry statutory liability for the conformity of the goods under the law on the supply of digital content and digital services and on the sale of goods.

For used devices the parties may agree a shorter term, which however may not be less than one year. Where a shorter term applies, it is stated explicitly in the listing and in the sales document.

This liability does not disappear because the goods are second-hand, and it cannot be excluded by a line in the listing.

4. What is not covered

• Mechanical damage — a broken or cracked display, a bent body, marks of impact.

• Liquids and corrosion. Water resistance is not guaranteed on a used device, even if the manufacturer advertised the model as water resistant.

• Opening or repair outside our service or an authorised one.

• Normal battery wear. Capacity falls with every cycle — that is wear, not a defect. The exception is a sharp drop far below the condition stated at the time of sale.

• User-made software changes — jailbreak, root, unofficial software, unofficial unlocking.

• Loss of data. Make a backup before any service work.

• Accessories and consumables: cables, adapters, cases, screen protectors.

5. How to make a claim

• Call us or come to the showroom at 122 Hristo Botev Blvd, Plovdiv.

• Bring the device, the sales document and the accessories if the problem relates to them.

• Make a backup and remove the account lock (iCloud or Google) — diagnostics are impossible without this.

• We record the problem in writing and take the device in for inspection.

• Depending on the case, this leads to repair, replacement or a refund.

The time frame depends on diagnostics. You are given an estimate when we take the device in.

6. Returns and exchanges

Sales take place in the showroom, in person. This is not a distance sale, so the statutory 14-day right of withdrawal that applies to online orders does not apply here — the device is inspected and tested on site, before payment.

If a defect appears after purchase, sections 2 and 3 above apply.

An exchange because you changed your mind is not an obligation of the seller. It is possible at the shop's discretion, for devices in unchanged commercial condition and complete with their accessories, and it is agreed at the time of purchase, not afterwards.

A trade-in — exchanging one device for another — is possible only at the shop and is agreed in advance.

7. If we cannot reach agreement

If you believe your claim was rejected without grounds, you may turn to the Commission for Consumer Protection (kzp.bg) or to the European Commission's online dispute resolution platform.

Contact

AET 17 LTD · company ID 202061228

122 Hristo Botev Blvd, Plovdiv

+359 89 743 6346 · [email protected]